Globalization and Technological Innovations Shaping The Human Resources Management

When an organization expands its operational capabilities globally, the impact it has on the global workforce is significant. Organizations need to deliberate a range of adjustments required to be able to recruit, train, mentor, retain, and support workforce distributed across several locations. Human Resources (HR) departments need to alter and adapt their operating procedures to include cultural, regulatory, and technological developments.


In recent years, companies have invested upwards of $14 billion globally in HR tech, indicating a shift toward Digital HR. As artificial intelligence takes over the transactional needs of the HR function, executives have freed up time that can be geared towards achieving strategic goals of business through their human capital, versus just viewing them as resources.

Cloud computing and remote access and support technologies also fuel globalization. Many service jobs, such as call centers, sales, social media marketing, and software development can be carried out remotely. For multinational companies, globalization provides an opportunity to target a global labor market. Organizations with a workforce from diverse backgrounds, concerning ethnicity, gender, age, belief, sexual orientation, etc. need to come to terms with these differences to be innovative and productive.


HR teams of the future will require technological systems that incorporates cloud, big data, mobile, and collaborative computing for the company to have impactful globalization process and practices. These methods are leading a change to which HR conducts its operations and communicates with its talent. Globalization has led to an increased need for a centralized data management system for a multinational company to manage its employees and their career progressions.

Depending on the location, recruitment, management, compensation, and evaluation of talent require a unique perspective. All one-size programs developed and implemented from the headquarters will no longer work. There are differences in employees, culture, and skills throughout the world. Focusing on this dynamic means taking responsibility and empowerment to the local level by guiding and providing local HR leaders with a system that has sufficient corporate standards with local execution.


Technology and Globalization has led to a strategic shift in the role of Human Resources Department to creating a humanistic approach to company culture- utilizing technology to appeal, develop, retain, and engage employee; support and provide tools to its managers to build an innovative culture, integrity; where employees have a feeling of value and respect as an employee. The goal for organizations should be to look to embracing HR technology to create a framework, that changes with regional context, to solve real-world problems.


Vikikumar Patel

Master of Management- Candidate

Tulane University